Privacy Policy

This Privacy Policy explains how GoXplore (“we”, “us”, “our”) collects, uses, stores, discloses, and protects personal information when you visit our website, make inquiries, or book tours. By accessing our website or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email, address, age, and identity details (e.g., Aadhaar, Voter ID, Driving License, Passport) necessary for travel bookings.
  • Booking Details: Tour preferences, dates, number of travelers, accommodation preferences, and related information.
  • Payment Information: Transaction details, payment mode, and billing information (we do not store card/UPI credentials directly).
  • Communication Data: Messages sent through forms, email, WhatsApp, or phone.
  • Technical Data: IP address, device details, browser type, cookies, and website usage statistics.

2. How We Use Your Information

We use collected information to:

  • Process bookings and travel arrangements
  • Communicate regarding inquiries, confirmations, or updates
  • Provide customer support during and after the tour
  • Send notifications, invoices, receipts, and documents
  • Improve website performance and user experience
  • Maintain safety, compliance, and internal records
  • Prevent fraudulent transactions or misuse of services

3. Payment & Financial Security

Payments made through online platforms (UPI, Net Banking, Wallets, Cards, etc.) are handled by third-party payment gateways. GoXplore does not store or access full card, UPI PIN, CVV, or passwords. All payment processing is encrypted and secured as per the respective provider’s standards.

4. Cookies & Analytics

Our website may use cookies and analytics tools to enhance user experience, analyze traffic, and measure performance. Users may disable cookies in their browser settings, though certain features may not work properly.

5. Sharing & Disclosure of Information

We may share information with third-party partners strictly for the purpose of travel arrangements, such as:

  • Hotels, lodges, or accommodation partners
  • Transport operators (rail, road, etc.)
  • Insurance providers (if applicable)
  • Government authorities (for permits, documents, safety compliance)

We do not sell, rent, or trade personal data to third parties for marketing.

6. Data Storage & Security

We take reasonable security measures to protect data from unauthorized access, alteration, or disclosure. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Personal Information of Minors

For minors traveling as part of a tour, identification and travel documentation may be required (e.g., Birth Certificate). Such information is processed solely for travel purposes and handled responsibly.

8. Third-Party Websites & External Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. Users are encouraged to review respective policies before sharing personal data.

9. Data Retention

We retain information for as long as required for travel operations, legal compliance, accounting, and customer support purposes. Data may be archived for internal record-keeping.

10. Legal Compliance

We may disclose information if required by law, legal proceedings, government authorities, or for protecting the rights, safety, or operations of GoXplore and its customers.

11. Updates to Privacy Policy

We may update or modify this Privacy Policy from time to time. The updated version will be posted on our website and will apply from the date of publication.

12. Contact Information

For questions, corrections, or inquiries related to this Privacy Policy, you may contact us through our website or official communication channels.

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.