Refund & Cancellation Policy

At GoXplore, we understand that travel plans may need to change due to personal or unforeseen reasons. The following Refund and Cancellation Policy applies to all tour bookings made with us. By booking a tour, customers agree to the terms mentioned below.

1. Passenger-Initiated Cancellation

Refunds are calculated based on the number of days prior to the tour departure date:

Cancellation Period Refund Amount
61+ days before departure 100% Refund
30 to 60 days before departure 50% Refund
15 to 29 days before departure 25% Refund
0 to 14 days before departure No Refund

Note: Refunds will be calculated after deducting applicable service fees, and third-party charges (including hotels, transport, permits, and rail/flight bookings where applicable).

2. Unavoidable / Force Majeure Situations

If a tour is cancelled or disrupted due to reasons beyond our control, including but not limited to:

  • Pandemic or epidemic
  • Natural calamities (flood, cyclone, earthquake, landslide, etc.)
  • Government restrictions or travel bans
  • Strikes, riots, political instability, or war
  • Operational issues, weather conditions, or transport cancellations
  • Any situation deemed force majeure

Refunds or adjustments will be processed according to supplier policies and official notices. In such events, no compensation, damages, or consequential loss claims shall be applicable.

3. Non-Refundable Components

Certain tour components may be strictly non-refundable once booked, including but not limited to:

  • Train Tickets Cancellation Charge
  • Hotel Bookings Cancellation Charge
  • Permit Fees & Entry Tickets

4. No-Show & Early Exit

No refund will be provided if a traveler:

  • Fails to join the tour on the scheduled departure date
  • Joins late or leaves early for personal reasons
  • Misses any sightseeing, meals, activities, or services included in the tour

5. Partial Tour Cancellation

Refunds will not be issued for unused parts of the tour such as transportation, hotel stays, meals, or activities that are missed or skipped voluntarily.

6. Refund Processing Time

Refunds (if applicable) will be processed within 7 to 30 working days, depending on coordination with hotels, suppliers, and third-party service providers.

7. Mode of Refund

Approved refunds will be issued via:

  • Bank Transfer
  • UPI
  • GoXplore Wallet (Mandatory for EMI cancellations; see Section 8)

Note: Cash refunds are not provided.

8. Special Conditions for EMI Payments

For bookings made using the EMI (Equated Monthly Installment) payment option, the following additional terms apply:

  • ​Wallet Refund Policy: Refunds for EMI-based bookings are not credited back to the original bank account or credit card. The eligible refund amount (as per our cancellation timeline) will be credited to your GoXplore Wallet for future use.
  • Non-Refundable Merchant & Bank Charges: In the event of a cancellation, the following amounts are strictly non-refundable:
      • Payment Gateway Fee: The 2.1% fee charged at the time of booking is non-refundable.
      • ​Bank Processing Fees: Any one-time processing fee charged by your bank to start the EMI is non-refundable.
      • ​Bank Interest: All interest charges applied by the bank over the tenure of the EMI are non-refundable.
      • ​Other Bank Charges: Any GST on interest, foreclosure charges, or late payment fees imposed by the bank are the sole responsibility of the customer and are non-refundable.
  • Continued EMI Payments: Since the refund is provided as a GoXplore Wallet Credit, the customer must continue to pay all remaining monthly installments to their bank as per the original schedule. GoXplore is not liable for the closure of the bank loan.

9. Amendment & Policy Updates

GoXplore reserves the right to modify or update this policy at any time without prior notice. The version available on our website at the time of booking will be considered final.